Communication skills

Communication skills

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Steps to effective communication skills that gets results.

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7 articles
Read time: 51

#1

Experience: Beginner
Read time: 8
100% find this useful.

How to Choose the Best Way to Communicate with Clients

You’re in the middle of emailing a big client when he calls you and talks your ear off for an hour. You’re irritated, because he’s wasting your time with something that could have been handled via email. But are you justified in feeling this way?

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#2

Experience: Competent
Read time: 9
0% find this useful.

Communicating With Your Customers: A Marketer’s Analysis

HubSpot communicates actively with its leads as well as its customers post-sale. But is it too much or too little? Creating a visual, in this case a timeline, I was able to identify the means as well as the frequency and source of communication.

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#3

Experience: Competent
Read time: 5
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How to Set and Manage Client Expectations: 8 Essential Tips

What's the worst possible -- while still realistic -- outcome for any project? A project successfully completed where the client is completely unhappy and dissatisfied with your agency.

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#4

Experience: Competent
Read time: 5
0% find this useful.

7 Phrases That Undermine Client Relationships (And What to Say Instead)

A firm handshake, a friendly tone of voice, a patient nod -- all of these things can help make your client feel comfortable and understood in a face-to-face setting. But how do you nurture positive client relationships when face-to-face contact is more often than not replaced by inbox-to-inbox exchanges?

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#5

Experience: Competent
Read time: 7
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9 Client Meetings Your Agency Should Be Prepared For

Successful marketing campaigns require a considerable amount of communication and collaboration. With that said, it should come as no surprise that great results don’t come from a silent team, and great client relationships certainly don’t come from a lack of communication.

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#6

Experience: Competent
Read time: 5
0% find this useful.

How to Onboard and Kickoff a New Client Relationship

You’ve just gotten the contract signed. Your salesperson is happy. You’re happy. If almost feels like the work is done. This should be short-lived though, as now the work actually begins for your team. It’s time for you to deliver.

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#7

Experience: Competent
Read time: 12
0% find this useful.

How to End a Client Relationship in the Right Way

Most agencies focus on the beginning -- the courting of a new client, the competition of the pitch, and the celebration of a win. But the ending, which is inevitable, is just as important as the beginning. How you breakup shows what type of agency you really are.

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